FAQ

Welcome to our FAQ we are so happy to have you here as a client. We have tried to answer the most common questions. But if you have any further questions about the store and brand, don't hesitate to contact us.

1. Is gold guaranteed?

All our gold is guaranteed in writing on each of the invoices with a stamp of authenticity of 14k.

2. How do I make an order?

Contact your representative, have your customer number ready and your order organized by code number of each piece at hand.

3. When does my order arrive?

*For Saturday delivery, ask your representative if is available in your area. Some delays may occur due to weather.

4. How do I process a return?

Make sure you are eligible for a return. Merchandise that is not eligible is described in our return policies section. Contact your representative to begin the process.

5. Are diamond guaranteed?

All of our items with diamonds come with a certificate or guarantee.